Unity Helpshift Strategic 1-Year Subscription (Download)

Unity Helpshift Strategic is a partnership between Unity, the game engine, and Helpshift, a customer support platform, that allows game developers to integrate a comprehensive help experience directly into their Unity-based games.

Benefits include:

• Simplified Integration: Helpshift provides a streamlined process for integrating a complete help experience within the Unity Engine.
• Improved Player Support: Players can access support directly within the game, leading to faster resolution of issues and reduced player churn.
• Automated Support: Helpshift offers features like in-game messaging and bots to handle common player issues, reducing the need for manual agent intervention.
• Data-Driven Insights: The platform automates the collection of issue and device data, providing developers with valuable insights for faster troubleshooting and game improvements.
• Cross-Platform Support: Helpshift provides SDKs for various platforms, including Unity, iOS, Android, and more, allowing developers to provide consistent support across different devices.

Other Features include:

• Asynchronous Chat: Allows players to chat with support agents outside of real-time.
• Issue Routing and Classification: Directs players to the appropriate support channels or agents based on their needs.
• In-App FAQ Pages: Provides players with a searchable database of frequently asked questions.
• Push Messaging Campaigns: Enables developers to send out important announcements, surveys, or special offers directly to players.
• Discord Integration: Helpshift extends the in-app help experience to Discord channels, allowing support teams to interact with players in their preferred channels.